NPS
36
+1
32
W14
32
W15
35
W16
36
W17
FCR
64%
0
66%
64%
64%
64%
AHT
13'
0
14'
13'
13'
13'
CALIDAD
69
0
69
68
69
69
DEPARTAMENTO SAG
DEPARTAMENTO SAG NPS Δ FCR% AHT CAL VOL
POS VENTAS 1 VOZ KON BR 41 +10 58% -1 11' -1 64 -1 13670
LUA VOZ AMC 33 +10 62% 0 15' -1 69 0 13005
LUA VOZ KON 28 0 63% -2 19' 0 70 0 11841
HVC BLACK VOZ KON BR 38 -5 68% +1 10' -1 69 -1 10728
HVC GOLD VOZ AEC 44 +6 66% +1 12' -1 71 -1 10599
HVC VOZ AMC 60 +16 72% 0 12' 0 76 0 9009
POS VENTAS 1 VOZ AEC 14 0 59% +1 10' 0 66 +2 6898
HVC VOZ KON 61 -4 72% -3 14' 0 76 -1 6762
POS VENTAS 2 VOZ KON BR 35 -6 69% -1 11' -1 63 -1 4901
LUA VOZ AMC ING 4 -11 62% -2 16' 0 64 0 4584
DT FFP VOZ KON BR 34 -6 65% -1 11' -1 65 -1 4409
POS VENTAS 2 VOZ AEC 3 -22 60% -2 11' -2 65 -1 3249
HVC GOLD VOZ KON BR 36 -6 62% 0 10' 0 66 0 3159
VENTAS VOZ AEC -8 -28 69% +2 11' -1 67 -1 2997
VENTAS VOZ AMC 17 -20 77% 0 14' -1 74 -1 2324
DT FFP VOZ AMC 62 -1 69% +7 14' -1 75 +1 1787
EQUIPAJES VOZ AEC -45 -40 46% -3 8' -1 65 -3 1379
HVC BLACK VOZ AEC 45 +5 67% +33 13' 0 25 -15 1287
SUPORTE LUA VOZ KON BR 0 0 0% 0 6' 0 0 0 1266
FS VOZ KON BR 0 0 0% 0 8' -1 0 0 1248
DT DEVOL VOZ KON BR 17 -5 54% +4 14' -1 63 +1 1102
FALE VOZ KON BR -22 -3 42% +3 10' -1 53 -4 698
SOPORTE LUA VOZ AMC 0 0 0% 0 4' -1 0 0 671
HVC 100 +114 100% +100 10' +1 82 +82 562
DT DEVOL VOZ KON 38 -22 61% -1 22' -1 73 0 506
EQUIPAJES VOZ AMC -44 -21 56% +3 10' 0 71 -1 486
SOPORTE LUA VOZ KON 0 0 0% 0 8' +1 0 0 331
HVC VOZ KON EN 26 +11 65% -1 12' -1 70 +4 309
LATAM TRAVEL VOZ KON BR 0 0 42% -18 9' 0 62 -8 176
DT FFP VOZ AMC ING 60 +10 71% +7 28' +3 66 +1 74
EQUIPAJES VOZ AMC ING 0 +100 79% +15 15' -1 67 +8 55
POS VENTAS 2 NO VOZ AEC 0 0 0% 0 10' +10 0 0 6
SUPORTE LUA VOZ AEC 0 0 100% +100 74' +74 55 +55 3
POS VENTAS 2 NO VOZ KON BR 0 0 0% 0 11' +11 0 0 1
DT DEVOL WSP KON BR 0 0 0% 0 9' +9 0 0 1
PROCESO
PROCESO NPS Δ FCR% AHT CAL VOL
CAMBIO_VOLUNTARIO 46 -2 69% -2 14' 0 72 -1 8648
RECLAMOS -19 -14 39% +1 15' -1 61 0 3937
EXCEPCIONES 57 +7 55% -3 15' -1 68 0 3592
VENTAS 5 -23 67% -1 14' -1 69 0 3207
DEVOLUCIONES 45 +15 68% +2 15' 0 72 0 2811
CHECK_IN 43 -11 72% +1 11' 0 73 0 2518
INFORMACION_DE_VIAJE 53 -3 75% +2 7' 0 71 0 2270
OTROS 8 +12 59% -1 2' 0 49 -1 2073
SERVICIOS_ESPECIALES 75 +11 76% -1 12' 0 72 0 2026
CAMBIO_INVOLUNTARIO 7 -20 62% 0 15' 0 69 +1 1799
LOGIN 82 +33 65% +3 12' -1 72 +1 1282
VENTAS_ANCILLARIES 38 +5 66% -1 12' -1 69 -1 1240
OTROS_FFP 63 +14 72% -1 10' -1 72 0 1070
CANJE 55 +14 64% +1 12' -1 67 +1 996
TRAVEL_VOUCHER 0 0 61% +6 15' +1 64 +2 98
SUPERVISOR
SUPERVISOR NPS Δ FCR% AHT CAL VOL
4784888 24 -6 66% +1 10' 0 68 0 6163
4850583 4 -5 59% 0 10' 0 65 +1 6054
4858104 47 +17 61% 0 10' -1 70 +1 2623
4848036 29 -23 70% +6 10' 0 72 +2 2549
4220287 48 +25 63% -1 17' +1 71 -1 2480
4846356 58 -4 67% -2 11' 0 70 -2 2476
4788888 41 -16 68% -1 9' +1 66 -2 2467
4795933 44 +3 61% 0 8' 0 65 -1 2456
4740768 38 -5 63% -1 19' +1 70 +3 2335
4819791 28 -21 51% -8 10' -1 62 -1 2293
4444663 -2 -13 61% -3 17' 0 63 -1 2168
4508469 33 -3 66% -2 15' -1 70 -1 2156
4620286 52 -2 62% +1 14' +1 72 -1 1842
4784773 53 +4 69% -7 11' 0 74 -2 1807
4838748 74 +43 63% +4 11' +1 65 0 1616
4807968 23 -3 62% +8 14' -2 65 -1 1594
4809789 13 -19 65% +4 17' -1 74 +2 1573
4682658 32 +11 70% -1 10' 0 68 0 1538
4650426 20 -47 50% +4 12' +2 61 -1 1516
4789899 55 +49 64% -1 12' -1 67 +1 1508
4807962 46 +19 56% -10 10' 0 64 -4 1479
4781876 8 -24 64% +4 10' -2 68 +6 1475
4509080 61 +9 74% 0 12' 0 77 -1 1448
4640766 69 +31 70% -4 12' -1 75 0 1446
4056703 41 +17 64% 0 19' 0 72 +1 1445
4812724 71 +42 64% +5 11' +1 67 +2 1444
4341821 46 -8 72% -2 11' -1 76 -2 1434
4709422 12 -2 63% -4 14' -1 65 -1 1331
4302002 47 +16 72% +5 12' 0 74 0 1317
4794967 21 -12 69% +9 13' -1 67 0 1297
4652389 66 +23 73% -2 10' 0 78 0 1258
4670559 -4 -40 58% -4 13' +1 69 0 1250
4832778 27 -18 49% -10 9' 0 60 -4 1248
4859339 39 +4 53% 0 10' 0 61 -1 1198
4483282 62 +5 74% +3 12' 0 75 0 1161
4051768 17 -4 68% +3 17' -1 69 -1 1116
4619388 61 +7 63% -5 16' 0 75 -3 1116
4667503 54 +10 68% +4 10' +1 68 +1 1067
3853041 35 +25 61% -2 15' 0 68 +1 1031
4842278 20 +36 62% +3 13' -1 65 +2 1012
4783237 48 +4 58% -4 12' 0 65 -2 997
4630629 55 +36 69% -1 7' -1 72 +3 908
4841317 29 +20 60% +4 14' -1 68 +2 858
4617853 12 -13 74% +7 9' -1 70 +1 841
4639164 62 +8 65% -5 9' 0 69 -1 830
4676183 93 +32 73% +8 9' 0 70 +1 821
4789973 42 -2 61% -3 14' -1 67 0 810
4784212 -50 -53 48% -5 8' -3 62 -1 804
4510716 40 +20 64% +2 9' +1 66 -1 770
4860099 33 +69 54% +1 10' -1 64 +1 753
4634706 21 -51 80% -2 15' -2 75 -3 725
4205600 96 +31 76% -3 11' 0 75 0 704
4712858 27 -1 67% +1 12' -1 68 +2 692
3853098 -50 +25 39% -20 13' -3 63 0 677
4305397 8 -26 79% -2 14' 0 72 -4 677
4850584 -17 -17 58% -2 10' 0 63 +2 676
4797449 27 +27 62% +62 24' -1 69 +14 673
4759318 0 -22 62% 0 14' -1 67 0 672
4688605 62 +34 59% -8 9' 0 66 -5 671
4784208 -6 +12 60% 0 20' +5 64 -5 665
4628969 18 -65 69% +2 10' 0 66 -4 663
4511812 11 +5 53% -6 23' -4 66 +3 650
4785366 0 -38 60% -5 9' -1 67 0 639
4444545 8 +8 77% +1 14' -1 72 +2 626
4784772 50 +24 67% -4 11' -4 69 -5 611
4784971 -10 -16 50% -5 9' 0 67 -2 580
4641970 100 +33 82% -3 8' -1 69 -2 576
4781147 31 -14 71% +7 8' 0 71 +3 568
4782404 15 -25 66% -2 17' -1 73 -1 536
4512522 0 -86 76% -9 5' -2 67 -3 530
4267724 19 -8 51% +1 30' -1 65 -2 519
4365462 62 +7 66% -2 14' -1 76 0 510
4653828 36 -38 64% +6 14' +1 69 +3 501
3124756 0 -15 56% -2 24' -11 67 0 500
3858198 64 -8 77% +1 12' +1 79 -1 493
3962166 44 +44 64% -3 16' -1 71 -1 484
4379493 67 +1 74% +13 14' -2 73 +2 484
4808004 43 -57 51% -8 7' -1 63 -3 481
4368442 -17 -67 81% +7 12' -2 73 -2 475
4634674 75 +34 64% +2 14' 0 75 +6 474
4638240 100 +100 55% +11 15' -3 70 +9 470
3835319 53 -17 72% 0 12' -1 74 -3 468
4832779 -33 -48 56% -5 7' +1 63 -1 466
4497187 50 +40 66% -3 15' 0 74 -1 453
4322587 45 -2 70% -7 13' -1 70 -6 424
4463031 0 +100 47% -10 15' -3 63 -2 422
4644061 -71 -103 63% -1 21' -1 68 0 418
4165558 53 -47 70% -4 11' -1 77 -4 417
4794854 64 +30 66% -7 10' -1 67 -3 414
4795932 -9 +7 52% +13 9' -2 60 +2 410
4512548 20 -60 56% +18 13' -1 62 +4 407
4442041 91 +23 68% -6 11' -2 77 +1 404
2317276 12 -58 75% -3 14' +1 80 +4 395
4504896 0 -34 49% +3 30' -1 64 -2 380
4667932 100 +33 70% +13 15' +1 59 -8 367
4511809 60 +74 58% -14 10' +1 64 -7 360
4828621 67 -15 71% -8 10' -2 69 -4 327
4404087 0 +25 53% -1 11' +1 74 -1 324
4196625 33 +33 56% +56 12' +12 60 +60 323
4507363 20 -18 63% +3 15' -1 76 +2 302
4629013 -40 +20 39% -9 8' -1 47 -10 295
4375521 50 -8 65% -9 13' 0 76 -1 293
4855056 86 +14 62% +12 11' 0 71 +11 279
4602190 0 -80 64% -3 10' +1 70 -5 278
3822520 17 -33 64% +15 30' -2 70 +5 276
4711867 33 +58 71% -1 11' 0 71 -3 273
4204491 71 +10 72% +9 14' -1 81 +3 242
4444744 37 +16 66% +3 12' -2 72 +5 237
4432448 75 -25 68% -10 16' +4 72 -3 235
3879535 -80 -63 45% -5 30' -2 61 -6 231
4272545 40 -31 80% +4 10' 0 82 +3 224
4634799 29 +17 74% +21 13' -1 63 -1 220
4787816 0 -33 65% +7 12' -2 65 -2 220
4513922 100 0 67% +8 11' -6 68 -1 209
4360800 100 +64 71% -4 13' +1 75 0 205
4791603 40 -10 52% -6 12' -1 64 +1 205
4672336 14 -36 65% +1 17' -3 70 -1 204
4205627 0 -83 64% -4 23' +7 64 -11 197
4779965 33 +25 72% -1 11' -3 66 0 192
4784775 -100 -114 63% +14 14' -2 68 +2 185
4640704 100 +100 70% -5 11' +2 67 -1 184
4371841 57 -25 73% +1 13' +2 78 -3 176
3745573 0 -12 63% +6 14' -3 69 +2 166
4642192 100 0 62% +16 7' -2 65 +3 154
3965502 60 +15 80% +11 16' +1 77 +2 150
4706609 33 0 74% +3 14' -2 76 +2 146
4316612 -33 -133 77% -2 13' -6 81 +2 140
4784731 -25 -75 69% +1 10' +2 70 +3 135
3992867 50 0 63% -4 10' -1 71 -5 128
4503088 0 -33 62% +10 13' -1 78 +5 120
4669893 0 -62 45% -19 9' -2 64 -4 115
1468767 56 +43 63% +6 35' -1 74 +3 109
4611825 100 +25 55% -13 15' +3 69 -5 107
4634665 100 +50 64% -1 15' +2 80 +4 106
3789291 0 -33 65% -21 11' 0 72 -6 105
4852725 0 -100 42% -27 7' 0 61 -4 103
4029046 0 +50 38% -27 12' 0 61 -3 100
4512521 100 +100 56% -11 8' -2 70 +8 97
4812748 0 0 59% +16 14' -4 63 -1 95
4496114 83 +17 74% +4 21' +7 85 +3 95
4324780 0 -100 77% +5 25' +7 84 +3 93
4838511 -100 -100 45% -10 10' -4 59 +2 91
4601234 100 0 50% -34 15' +3 79 +3 88
4612142 0 0 54% -14 9' +3 72 +7 83
4001335 100 +133 50% +17 20' +2 58 +4 83
4296586 0 -100 54% -22 15' +1 69 -8 79
4850591 -100 -150 60% +20 5' -4 64 -8 78
1381724 33 -42 37% -22 38' -3 64 -9 76
6011720 100 0 58% +25 48' +3 64 +9 75
4404751 100 +67 66% -3 16' +1 68 0 68
4513924 100 +150 63% -7 7' 0 71 +11 67
4636089 100 +100 100% +29 14' +4 61 -11 65
4784932 -25 -125 81% +15 12' 0 74 +5 64
4693672 -100 0 0% -24 12' 0 42 -12 64
4602189 0 -100 58% +25 6' -10 56 +6 63
4289920 100 +62 29% -18 50' +1 51 -8 62
7161 100 +20 53% -19 36' +1 70 -7 61
4219250 -100 -150 58% -5 14' -6 73 -3 60
4753301 0 -100 73% +12 14' 0 71 +11 57
4819789 100 +200 80% +42 7' +5 62 0 57
4690931 0 0 50% 0 9' -1 60 -10 54
4667674 -100 0 73% +7 13' -4 69 -3 50
4707026 -100 -100 31% -26 7' 0 54 -17 50
4630807 -100 -200 22% -37 16' +3 56 -11 49
4330 0 +100 67% +22 69' +19 64 -3 48
4667502 100 +100 78% +78 10' +10 65 +65 46
4512529 100 +100 50% -13 14' +3 60 -11 46
7520 100 +100 62% 0 42' +6 66 -6 45
4243072 100 +150 74% -11 12' -4 83 +4 44
1594 -100 -100 42% -4 59' -12 68 -5 38
4014775 0 0 70% -30 11' -2 78 -8 37
3858209 0 0 50% +50 13' +13 62 +62 33
4333842 100 +100 100% +100 12' +12 89 +89 32
3827167 100 +150 0% -58 50' +6 40 -28 30
8515 0 0 30% -37 33' -7 62 -5 30
8335 0 +50 33% -33 57' +1 68 +7 29
4483288 0 -33 67% -15 16' +6 71 +10 28
2743705 -100 -200 33% -23 46' -10 60 -9 27
1414627 100 0 50% +28 48' -9 68 +13 26
4398262 0 0 0% 0 18' +2 62 -3 24
4029043 0 +100 75% +32 17' +4 79 +8 21
4843940 0 -100 50% -18 13' +2 77 +7 21
4681523 100 0 100% +50 15' 0 88 +17 16
4799545 0 0 0% 0 11' +7 0 0 14
4662587 0 0 50% +50 15' +15 60 +60 13
4495444 0 -100 75% +25 15' +1 66 -4 11
4056678 0 0 100% +100 4' -3 75 +75 9
4597788 0 0 100% +100 11' +11 75 +75 9
4452477 0 0 100% +22 10' 0 82 +18 8
4031872 0 0 0% 0 62' +6 0 0 8
4760696 0 -100 100% +50 12' 0 82 +10 7
4308145 0 0 100% +100 8' -8 85 +35 6
4689434 0 0 0% 0 40' -23 0 0 5
8351 0 -100 0% -50 50' -29 35 -27 3
3599328 0 0 0% 0 0' 0 0 0 3
4727730 0 0 0% 0 25' +9 30 -10 3
4458641 0 0 0% 0 28' +12 0 0 2
6808 0 0 0% 0 53' -3 48 -5 2
4052880 0 0 0% 0 30' -8 0 0 2
4477240 0 0 0% 0 37' +2 0 0 2
4019341 0 0 0% 0 1' +1 0 0 1
4611714 0 0 0% 0 7' +7 0 0 1
4361185 0 0 0% 0 34' +9 0 0 1
4309701 0 0 0% 0 9' +9 0 0 1